PM_Support-Desk

EDN simply defines PM for our staff as the "organizing and directing of other people to achieve a planned result within a predetermined schedule and budget."
Before deployment begins, we establish a technology deployment team comprising your employees and EDN professionals. This team outlines the roles and responsibilities for each team member and defines the various processes associated with deployment. Below are several aspects of our technology deployment plan:

Process Change. We will work with you so that any process changes that occur as a result of new technology are implemented efficiently and effectively by providing clear and easily accessible documentation and communication.

Training. This connected training approach reduces training costs and down-time-while enabling all users to participate in an interactive, high-value session.

Monitoring use of technology. Following deployment, our deployment professionals encourage the use of this technology so that all users realize its benefits. This is accomplished through the preparation of usage reports, post-deployment review for key technologies, periodic communication of the benefits obtained, and efficiencies gained by various users.

Transition. We work with you to manage the change brought about by new technology by holding regular technology meetings during the transition as well as obtaining user feedback and responding clearly and quickly to it.

Engineered Deployment & Networking's Project Management uses our proven methodology that enables the successful (timely and accurate) implementation of customer projects. What differentiates DSI is not just our technical abilities, but also the precision with which our associates execute their engagements. We combine many accepted industry standards with our best in-house practices.

EDN's PM team provides our customers with advanced project management, tracking, and a Project Support Desk (PSD). Engineered Deployment & Networking's PSD is more than a central point through which problems or issues are reported and subsequently managed and coordinated. It is a group of resources designed to assist specifically with Project Management responsibilities. In addition, it is an integral part of our project delivery function and responsible for bringing resources together to address project challenges.

Engineered Deployment & Networking's consolidation and centralization of PSD functions provides a Single Point of Contact (SPOC) support model. The SPOC model facilities the delivery of support in the following three essential ways that provide immediate project delivery improvement in employee/customer service and IT cost containment:

1. By applying best practices and staffing coverage models developed in high volume call center models, the SPOC model allows for leveraged phone coverage for responding to calls across the hours of the day and days of the week specific to each project. Thus, it is in a better position to meet employee-customer needs/wants/expectations for "speed to response", service request intake and problem resolution/management.

2. Consolidation of functions allows the leveraging (sharing) of facilities, tools and, most importantly, technical resources and knowledge to resolve similar issues related to each project. This strategy allows limited technical resources to be better utilized and the cost of the IT support infrastructure to be reduced. In addition, enterprise projects do not cause a distraction to established corporate helpdesk functions and missions.

3. The consolidated SPOC model allows for a single collection point for specific project transaction information. This ensure that we have accurate, complete data to analyze and "data-mine" to promote call and problem prevention by applying best practices and tools to facilitate alternate support methods for specific types of issues.